A Community’s Right to Knowledge

Work in Progress. Please check back for a full case study later.

Role: Facilitator, Researcher || Tags: Workshop design, user research, advocacy

Team: Paula Kawakami, Isabella Gady, David Baum, Heer Mehta, Lauren Suiter

 

As libraries evolve to fulfill an expanded social role, the Brooklyn Public Library is examining how their branches can be inclusive of the unique needs of their patrons, including both incarcerated and re-entry citizens.

For these populations the first experiences with the library are critical and can decide whether or not an individual continues to engage with the services and resources it provides.

As such, we ask:

The library, while often defined by its physicality, consists of more than just its space. By expanding the scope of the library beyond the physical, and acknowledging that its greatest strength is its patrons, we are able to offer opportunities for redesign; novel designs that can address the community needs most relevant to each branch.

The library, while often defined by its physicality, consists of more than just its space. By expanding the scope of the library beyond the physical, and acknowledging that its greatest strength is its patrons, we are able to offer opportunities for redesign; novel designs that can address the community needs most relevant to each branch.

Through our research, we came to find that the rights of each patron can make a space more accessible for open dialogue. We leaned into this concept, and reframed the current rights listed by the ALA to be personalized the BPL. We then created posters and bookmarks to further emphasize these for the public.

Additionally, we redesigned the landing page of the BPL wifi hotspot, to ensure services and

Screen Shot 2019-01-19 at 4.24.04 PM.png

Next Steps

Screen Shot 2019-01-19 at 4.24.38 PM.png